Communication Barriers (CIE IGCSE Business)

Barrier

Explanation

Reducing or Removing the Barrier

• The use of technical terminology or industry-specific jargon can be misunderstood

• Industry- or business-specific acronyms can confuse new staff

• Staff in businesses that operate across international borders may speak different languages

• Use of jargon or terms which are too technical should be minimised
• An agreed language for key communications is implemented

Noise and distractions

• Loud machinery or a crowded workspace can interfere with effective communication

• Distractions including phone notifications and email alerts which can divert attention 

• Choose communication methods that are relevant to the workplace
  • Set up a room on the factory floor in which conversations is possible
• Limit distractions such as pop up messages and unnecessary emails 

Lack of feedback

• The absence of feedback can affect understanding and lead to misunderstandings
  
• Messages may require urgent clarification or correction to avoid mistakes being made

• Where appropriate select methods that allow for feedback
• Encourage an open culture where employees are confident to ask questions

Cultural differences

• Cultural norms and expectations can affect communication style

• Build a culture of teamwork and respect amongst employees
• Include cultural awareness in training and development programmes

Lack of time

• Busy work schedules and competing priorities can limit the time available for communication

• Schedule meetings in shared calendars
• Amend workloads to ensure effective communication can take place

Technological barriers

• Technical issues such as poor internet connections, malfunctioning equipment or unfamiliarity with platforms can slow communication

• Invest in good quality ICT systems and conduct regular updates and maintenance to avoid slow or poor quality connections