Barriers to Communication (Edexcel IGCSE Business)

Barrier

Explanation

Hierarchical/Structural barriers

• Employees may feel hesitant to communicate with their superiors due to fear of repercussions or a perceived lack of accessibility

  • This can impede the free flow of information and ideas within the business

• There may be too many layers in the hierarchy, meaning messages take a long time to get from the sender to the receiver

• The use of technical terminology or industry-specific jargon can be misunderstood
  

  • Industry- or business-specific acronyms can confuse new staff

• Staff in businesses that operate across international borders may speak different languages

Noise and distractions

• Loud machinery or a crowded workspace can interfere with effective communication
  
  

• Distractions, including phone notifications and email alerts, can divert attention 

Lack of feedback

• The absence of feedback can affect understanding and lead to misunderstandings
  
  
• Messages may require urgent clarification or correction to avoid mistakes being made

Cultural differences

• Cultural norms and expectations can affect communication style

Lack of time

• Busy work schedules and competing priorities can limit the time available for communication

Technological barriers

• Technical issues such as poor internet connections, malfunctioning equipment or unfamiliarity with platforms can slow communication

Barrier

Reducing or Removing the Barrier

Hierarchical/Structural barrier

• Encourage two-way feedback so employees feel comfortable talking to various employees, regardless of their position in the organisation
  • E.g. Regular one-to-one meetings with line managers

Language and jargon

• The use of jargon or terms which are too technical should be minimised
• An agreed-upon language for key communications is implemented

Noise and distractions

• Choose communication methods that are relevant to the workplace
  • Setup a room on the factory floor in which conversations can be had
• Limit distractions such as pop-up messages and unnecessary emails
  • Trailfinders in the UK does not allow their employees to keep their personal phones on them during working hours - they are stored in a locker

Lack of feedback

• Where appropriate, select methods that allow for feedback
• Encourage an open culture where employees are confident in giving feedback

Cultural differences

• Build a culture of teamwork and respect amongst employees
• Include cultural awareness in training and development programmes

Lack of time

• Schedule meetings in shared calendars
• Amend workloads to ensure effective communication can take place

Technological barriers

• Invest in good-quality ICT systems and conduct regular updates and maintenance to avoid slow or poor-quality connections
• Provide training for employees who need it
  • E.g. How to use a new communications app and send instant messages to other employees