Effective Recruitment (Edexcel GCSE Business)

Revision Note

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Different Job Roles & Responsibilities

  • Businesses have a wide range of job roles which are all related to each other in the organisational structure
     
  • The names of job roles and their specific responsibilities will vary depending on the business
    • There should be similarities between the responsibilities of job roles at each level

  

Examples of Job Roles and Responsibilities

Job Role

Responsibilities

Restaurant

School 

Director

  • Overall business performance
    • Target setting
    • Corporate objectives
    • Making key business decisions
    • Reporting to shareholders and other key stakeholders

  • Restaurant Owner

  • Governors
  • Headteacher

Senior Manager

  • Managing and leadership of business functions
    • Functional strategies
    • Overseeing the work of teams and their supervisors
    • Medium-term decision making

  • Head Chef
  • Head Waiter

  • Deputy and Assistant Headteachers

Supervisor or Team Leader

  • Managing a group of workers
    • Delegate work
    • Reward and discipline operative staff
    • Make routine decisions
    • Department budgeting
    • Organise staffing

  • Sous Chef
  • Shift Manager

  • Head of Year
  • Head of Department/Faculty

Operative or Support Staff

  • Carrying out work delegated by supervisors
  • Support colleagues as directed

 

  • Junior chef
  • Kitchen Porter
  • Waiter

  • Teachers
  • Teaching Assistants
  • Finance & Administrative staff
  • IT Technicians

How Businesses Recruit People

  • The recruitment process involves identifying job roles that are needed and seeking people to fill vacancies

Recruitment Documentation

  • Businesses use a range of documents in the recruitment process
     

2-5-2-how-businesses-recruit-people-1

 Documents used in the recruitment process

  

  • Before a business starts to look for new employees it writes a person specification and a job description
    • A person specification details the essential and desirable characteristics of the person suitable for the job including
      • Qualifications
      • Experience
      • Skills such as the ability to drive or IT capabilities
      • Personal characteristics and attributes
         
    • A job description details the features of the job including
      • Duties
      • Hours and location of the job
      • Managerial or supervisory responsibilities
      • Pay and conditions
         
  • Once the job is advertised the business may accept applications from candidates via Curriculum Vitae (CV) or an application form

Comparing Application Forms and CVs

Benefits of an Application Form

Benefits of a CV

  • All applicants provide identical information in the same format so they are easy to compare

  • More applicants may apply because it is easier for candidates to prepare and adapt a standard CV

Drawbacks of an Application Form
Drawbacks of a CV

  • Limited information can be expressed by candidates so key desirable attributes may not be identified

  • Comparing different formats and content of CVs can take more time and lengthen the recruitment process

   

 Methods of Recruitment

  •  Recruitment can be internal or external and will depend on the needs of the business
     

Internal and External Recruitment

Method of Recruitment

Explanation

Benefits

Drawbacks

Internal

  • Where a person who already works for a business is appointed to a job role

  • This is commonly achieved through promotion or reassignment

  • The member of staff is already familiar with business culture and working practices

  • The business is aware of the employee's strengths and weaknesses

  • There is no need for induction training

  • Expensive advertising is not needed

  • Employees can be ready to start their new role immediately

  • When an employee moves to a new role their old job needs to be filled

  • There may be resentment amongst employees who are overlooked 

External

  • Where a business hires an employee from outside of the business

  • A higher number of applicants may be attracted

  • New recruits are usually highly motivated and keen to impress

  • New ideas and experience are brought into the business

  • New employees may need support from colleagues and induction training which slows down productivity

  • Advertising for external staff can be expensive and take a long time

  • A candidate who performs well at interview may be unsuitable for the job when they start work

  

  • Once candidates have submitted their applications and the business has shortlisted suitable candidates, a variety of methods can be used to select the right worker for the job role


2-5-2-common-selection-methods

Common selection methods used to recruit employees

 

  • If a business needs to recruit quickly or if it is struggling to find the right employee it may use a recruitment agency to carry out the advertising and recruitment process on their behalf
    • New employees may be found quickly through a recruitment agency which has potential candidates already enrolled
    • It can be expensive as businesses have to pay a fee for these services

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Lisa Eades

Author: Lisa Eades

Lisa has taught A Level, GCSE, BTEC and IBDP Business for over 20 years and is a senior Examiner for Edexcel. Lisa has been a successful Head of Department in Kent and has offered private Business tuition to students across the UK. Lisa loves to create imaginative and accessible resources which engage learners and build their passion for the subject.