Roles & Responsibilities
- The organisational structure of a business determines the roles, responsibilities and relationships between individuals in an organisation
Diagram: Business Roles
Larger firms are usually arranged into functional departments such as finance and marketing, which are led by directors who carry the final responsibility for the work of everyone in the department
The role of Directors
- Larger businesses often have a board of directors who make key strategic business decisions such as
- Implementing new corporate policies
- Investment of retained profit and share capital
- Growth objectives
- The board normally consists of a senior employee from each department, officers (such as treasurer or secretary) and the owner or chief executive officer (CEO) of a business
The role of Managers
- Managers have many responsibilities in the business and help it to operate effectively on a day-to-day basis
- Types of managers include senior and functional managers, line managers and supervisors
Roles & Responsibilities of Managers
Role |
Responsibilities |
Senior Manager |
|
Functional Manager |
|
Supervisor/Team Leader |
|
The role of Operational & Support Staff
- Operational staff complete tasks to which they are directed by their manager(s)
- E.g. In a department store operational staff include customer service representatives, sales assistants and security staff
- E.g. In a department store operational staff include customer service representatives, sales assistants and security staff
- Support staff assist with the non-core operations of a business
- E.g. In a bank support staff may include cleaners, IT technicians and human resources assistants